How to Change SRD Phone Number Without Application ID

How to Change SRD Phone Number Without Application ID. The South African Social Security Agency (SASSA) has made it convenient for recipients of the Social Relief of Distress (SRD) grant to update their contact information, including their cellphone number.

However, what if you’ve lost your application ID and still need to change your phone number? This article will guide you through the process of updating your SRD grant contact details, even without an application ID.

How to Change SRD Phone Number Without Application ID

To change your cellphone number on your SRD grant, follow these steps:

1. Visit SASSA SRD Grant Contact Details Page: Start by visiting the SASSA SRD grant contact details page, which can typically be found on the SASSA website.
2. Enter Your ID Number: Input your ID number without any spaces as required.
3. Enter Your Application ID: If you know your application ID, enter it in the provided field. If you don’t know your application ID, don’t worry; we’ll cover how to find it shortly.
4. Click “Submit”: After filling in your ID and, if applicable, your application ID, click the “Submit” button.
5. Enter Your Email Address and New Cellphone Number: Provide your email address and the new cellphone number you want to update.
6. Click “Submit”: Once again, click “Submit” to proceed.
7. Select the Reason for the Change: You’ll be prompted to select the reason for changing your cellphone number. Options typically include “cellphone stolen or lost,” “used someone else’s mobile number to apply and now cannot get hold of that person,” or “another reason why you no longer have access to the mobile number you applied with.”
8. Receive and Enter an OTP: An OTP (One-Time Password) will be sent to your new cellphone number. Enter this OTP to verify your identity.
9. Click “Submit”: Finally, click “Submit” once more, and your contact details will be updated.

Finding Your Application ID: An application ID (AppID) is a unique 6-digit identification number assigned to each SRD Grant application for tracking and processing purposes. If you’ve misplaced your application ID, here’s how to retrieve it:

1. Visit SASSA SRD Grant Status Check Page: Head over to the SASSA SRD grant status check page, also typically available on the SASSA website.
2. Enter Your ID Number: Input your ID number (without any spaces) as required.
3. Enter Your Old Cellphone Number: Enter the cellphone number you used to apply for the SRD grant (your old cellphone number).
4. Find Your Application ID: Your Application ID will appear in the first line, allowing you to proceed with the phone number change.

Important Notes About SRD Grant

• If you’ve opted for the cardless payment method at ATMs, make sure your cellphone number has gone through the RICA (Regulation of Interception of Communications and Provision of Communication-Related Information) process. This is necessary for withdrawing cash, as the PINs are sent to the registered cellphone number.
• If you’ve chosen to be paid into your bank account, ensure that the account is in your name, as SASSA does not make payments to another person’s bank account to prevent fraud.
• You can also update your contact details by calling the SASSA call center at 0800 60 10 11, though there may be a long waiting time to reach a representative.
• Remember that you can only submit one request to update your contact details within a 24-hour period.

Conclusion

Updating your cellphone number on your SRD grant can be done easily through the SASSA website. Even if you’ve misplaced your application ID, you can retrieve it following the provided steps. Keeping your contact information up-to-date is crucial for staying connected with SASSA and ensuring you receive your SRD grant payments without any issues.